Refund Policy
Last updated: February 2026
Overview
This Policy explains how Persevex Education Consultancy LLP ("Persevex", "we", "us", "our") handles cancellations, refunds, and duplicate payments for purchases made on persevex.com.
When you purchase any program, course, or service from Persevex, you agree to this Refund Policy, along with our Terms & Conditions and Privacy Policy. This Policy is designed to keep seat allocation, mentor scheduling, and operations reliable for all learners.
Cancellations & Refunds
Unless explicitly stated on the checkout page for a specific program, payments are non-refundable once successfully processed.
Important
All payments made towards course enrollment, registration, or reservation of seats are final and non-refundable. Please review all program details carefully before making a payment.
Why Refunds Are Restricted
We restrict refunds because programs are delivered with limited seats and pre-allocated resources. Once you enroll, multiple costs are committed upfront.
Limited seats
Programs have fixed capacity. Mid-program withdrawals disrupt seat planning.
Resource allocation
Mentor time, evaluation bandwidth, and platform resources are reserved per learner.
Operational costs
Payment processing, onboarding, and support operations incur immediate costs.
Delivery starts early
Access to materials, guidance, and scheduling often begins right after enrollment.
Refunds for Duplicate Payments
If you are charged twice for the same order, we will process a refund for the duplicate amount after verification.
- •Email support@persevex.com with your transaction reference(s) and registered email/phone.
- •After verification, refunds are processed to the original payment method where possible (or via an alternative method based on payment partner constraints).
- •Typical processing timelines depend on the payment gateway and banking network (usually 1-5 business days).
Contact & Requests
For refund-related queries (including duplicate payments), contact support@persevex.com with:
- •Your full name
- •Registered email / phone
- •Program name
- •Transaction ID(s) / payment reference
Note: Payments are non-refundable once processed, except in cases of verified duplicate payment or where a program page explicitly states a cancellation window.